![]() ![]() 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).Registers and recommends team members for additional training opportunities as needed.Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.Manage human resource related issues including performance management, salary administration and training and development.Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.Hire, develop, lead and motivate a talented team of technicians and operational support staff.Promotes and reinforces a positive working environment centered on Encore core values.Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.Meets with guests’ onsite to ensure that their needs are met and the equipment setup is working properly.Mentors Technicians to also provide this superior level of customer service. Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors.Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling.Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.Attends BEO, Pre-Cons, and pre-production meetings as needed.Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. ![]() Ensures that daily equipment sheets are updated and properly completed.Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.Provides direct supervision of team members including scheduling and time keeping.Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Achieves the overall goals of the organization through effective workforce and inventory cost control. ![]() Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. ![]()
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